“Did you find everything ok?”
I hate that question. They ask it at most larger stores when you go to check out. And really, what am I supposed to say? I answered ‘no’ once and they tried to drag me out of line to help me find it. Umm, no. By the time I’ve reached the check-out I’ve given up trying to find it, or caring if I get it. I am now focused on leaving and going home. Ever since then I answer ‘yes’ so they’ll leave me alone.
Today I was in a mood. I couldn’t find sugar-free lemon instant pudding mix. I’ve bought it before at other stores, but apparently it wasn’t at this store. The checker asked if I found everything ok. I told him what I couldn’t find, and that apparently they don’t even stock it… and I was very polite, btw… and he got this real uncomfortable look on his face and just said, “Well, I’m sorry to hear that, sir.”
Ok, then why’d you bother to ask me? Are you going to notify management so they’ll order it for next time? Somehow I doubt it.
Don’t you just hate when you’re drinking something, and it goes down the wrong pipe, and you end up coughing uncontrollably for minutes? But I digress.
Anyway, I often wonder how many people actually answer, “No, I couldn’t find <whatever>.”, and then what the employee does with that complaint. I usually suspect the store is just play-acting at appearing concerned, but really doesn’t want to do anything about it. What do you think?